Frequently Asked Questions
Everything you need to know about shopping at Guitar Emporium.
How do you ensure guitars are not damaged during shipping?
Every instrument undergoes a professional inspection before being double-boxed with high-grade impact foam and humidity-control packs to ensure it arrives in perfect playing condition.
What is your return policy for instruments?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided it is in its original condition.
Do you offer financing options for high-end gear?
Yes, we partner with specialized lenders to offer flexible monthly payment plans, including 0% APR options for qualified buyers on select vintage and premium brands.
Are your guitars set up before they are shipped?
Absolutely. Our in-house luthiers perform a multi-point setup on every guitar, adjusting the action, intonation, and neck relief so it is ready to play right out of the box.
Do you ship internationally?
We ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and CITES regulations for specific tonewoods.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.